Terms & Conditions for Tours
By booking a tour with Caribe Sur Tours, you agree to the following terms and conditions. Please read them carefully before proceeding with your reservation.
1. Reservations and Payments
– All tours must be booked in advance. A deposit may be required to confirm your reservation.
– Full payment is required 12 hours before the scheduled tour date, unless otherwise agreed upon in writing.
– We accept payments through credit cards with a payment link, bank transfers, SINPE and PayPal.
2. Cancellations and Refunds
- Customer Cancellations:
– Cancellations made more than 1 day before the tour date will receive a full refund.
– Cancellations made within 12 hours of the start of the tour will receive a 50% refund.
– Cancellations made less than 12 hours before the tour will not be eligible for a refund.
- Company Cancellations:
– In the event that Caribe Sur Tours cancels a tour due to weather conditions, safety concerns, or unforeseen circumstances, customers will be offered a full refund or the option to reschedule the tour.
– We are not responsible for any costs incurred by the customer as a result of tour cancellations (such as accommodation or transportation costs).
3. Changes to Itinerary
– Caribe Sur Tours reserves the right to alter tour itineraries due to weather conditions, road closures, safety issues, or other unforeseen circumstances. Any changes will be communicated to customers as early as possible.
– If a significant change is made to the itinerary, customers will have the option to accept the changes or receive a refund.
4. Tour Requirements
– Health and Safety: All participants must be in good physical condition to participate in the tour. Any pre-existing medical conditions or special requirements must be disclosed at the time of booking.
For kayak tours, there is a weight restriction of 250 lbs (113 kg) per person for single kayaks. Participants who exceed this weight limit may not be able to join the kayak tour for safety reasons.
– Age Restrictions: Some tours may have age restrictions for safety reasons. Please check individual tour details for specific requirements.
5. Customer Responsibilities
– Arriving on Time: Customers are required to arrive at the designated meeting point on time. Late arrivals may result in missing the tour without refund.
– Following Instructions: For safety reasons, participants must follow the instructions provided by the tour guide at all times. Caribe Sur Tours reserves the right to remove anyone who endangers the safety of the group.
– Personal Belongings: Caribe Sur Tours is not responsible for the loss, theft, or damage of personal belongings during the tour.
6. Liability
– Caribe Sur Tours is not responsible for any injuries, illnesses, damages, or losses sustained during the tour. Participants join at their own risk.
– We are not liable for any delays, cancellations, or disruptions caused by third parties, including transportation providers, accommodation, or other service partners.
7. Force Majeure
– Caribe Sur Tours is not responsible for any failure to perform its obligations under these terms due to events beyond its control, including but not limited to natural disasters, strikes, war, or government restrictions.
8. Privacy
– Any personal information provided to Caribe Sur Tours during the booking process will be kept confidential and used only for the purposes of managing your tour reservation and providing customer service.
9. Complaints
– If you have a complaint during your tour, please inform the guide or a company representative immediately so that we can address it promptly.
– Any formal complaints should be submitted in writing within [X days] of the tour completion.
10. Governing Law
– These Terms and Conditions are governed by the laws of Costa Rica, and any disputes arising from these terms will be subject to the jurisdiction of the courts in Costa Rica.
By booking a tour with Caribe Sur Tours, you acknowledge that you have read, understood, and agree to these Terms and Conditions.